eParcel will process information provided to them directly by a data subject in order to respond to their specific enquiry or submission. Such information and personal data may also be shared with other companies within the Whistl Group where it will be held and used according to their own policies.
Subsequently, we may retain the contact details of enquirers about our business services for up to 1 year after last communication on the basis of our Legitimate Interests of marketing our business by informing them of the services provided by the Whistl Group in addition to the services they have previously used or enquired about.
This will include the transmission of our emailed newsletter, containing news of interest to current and potential customers about our business and services. Receivers of our newsletter can contact us to unsubscribe from this list or do so by clicking the ‘Unsubscribe’ button received in all such communications after which they will receive no further such transmissions. Restricted communication, targeted to a proven area of interest and using details provided for this purpose, to a business contact is considered to present only a highly limited risk to their rights.
At any time, past enquirers about, or users of, our business services can request removal of their personal data from our records. After verification of the source of such a request, no further communication will be made to the data subject apart from any already under way during the time of verification, and their records will be deleted within 1 week.
After sending our newsletter, we record and analyse which articles are read by subscribers, with the intention of using that information to provide them with subsequent newsletters targeted to their areas of interest. We do not conduct any other profiling activity or any automated decision-making in relation to data subjects.
After a period of 1 year following our last communication, in the absence of a request otherwise from the data subject, no personal record of them will be retained although the details of an enquiry and the business name (if not a sole-trader) may remain stored.
eParcel uses MailChimp, a US-based operation to provide email marketing communications. MailChimp is certified as compliant with current cross-border transfer regulation, including the EU-U.S. Privacy Shield Framework. Although other agencies may be used on occasion in the submission of our communications, no personal data is otherwise passed outside the UK.
Data subjects have certain statutory rights, with which the Whistl Group are fully compliant, namely: